Shipping policy

Last updated: September 29, 2026

Coff is operated by Eze Innovation. We currently accept orders for delivery to eligible United States addresses shown at checkout. We do not currently ship internationally. Shipping availability and any charge are shown before you place your order. Prices and charges at checkout are in USD.

Processing and delivery

Our coffee is prepared and shipped by a United States fulfillment partner. Orders typically take 1–5 business days to prepare before shipment. Standard ground transit after shipment is estimated at an additional 1–5 business days. These are estimates, not guaranteed delivery dates. Business days exclude weekends and United States holidays. Custom label approval, high order volume, carrier delays, weather, and address issues may add time. We will notify you if a material delay affects your order and explain available options.

For our current coffee products, standard United States shipping is included in the displayed price where checkout offers that rate. Any applicable taxes or other charges are displayed at checkout. We send tracking details when the carrier provides them.

Addresses and delivery issues

Please check your delivery address before placing an order. Contact us promptly if it needs correction; we cannot guarantee a change after fulfillment begins. If a package is damaged, missing, marked delivered but not received, or contains the wrong item, email support@ezeinnovation.com with your order number and any helpful photographs. We will investigate with the fulfillment partner and carrier and work with you on an appropriate resolution under our refund policy and applicable law.

Questions: support@ezeinnovation.com. Business mailing address: Eze Innovation, 431B 41st Avenue Unit 63, Calgary, AB T2E 2N4, Canada.