Refund policy

Last updated: September 29, 2026

We want you to receive the coffee you ordered in good condition. Contact support@ezeinnovation.com with your order number before sending anything back. Please do not return coffee to the roasting or fulfillment partner.

Unopened coffee

If you change your mind, request a return within 30 days after delivery. Coffee must be unused, sealed in its original packaging, and in the condition received. We will provide return instructions and the applicable return address if the return is approved. You are responsible for return postage for a change-of-mind return. Original shipping charges, if any, are not refunded unless required by law. We may decline a return of opened coffee for a change of mind.

Problems with an order

Tell us within 30 days after delivery if your order arrives damaged, defective, incorrect, or incomplete. Include photographs when possible. For a confirmed issue, we will offer a replacement or refund as appropriate, including any applicable delivery charge. We cover return shipping when we ask you to return an item because of our error. If a parcel is lost, contact us so we can investigate with the carrier and arrange an appropriate resolution.

Refund timing

We will tell you when your return or claim has been reviewed. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the credit. Gift cards, if offered, are handled in accordance with their terms and applicable law.

This policy does not limit any rights you have under applicable consumer protection law. Questions or requests: support@ezeinnovation.com. Coff is operated by Eze Innovation, 431B 41st Avenue Unit 63, Calgary, AB T2E 2N4, Canada.